At Greens Car Spares, we want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, damaged items, and refunds are handled.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must:
- Be in the same condition as when you received it;
- Be unused and unworn;
- Include any original tags;
- Be returned in its original packaging; and
- Include a receipt or other proof of purchase.
How to Start a Return
To request a return, please contact us at:
Email: info@greenscarspares.co.uk
If your return is accepted, we will provide you with a return shipping label together with instructions explaining how and where to send your package.
Items returned to us without first requesting and receiving return approval will not be accepted.
If you have any questions regarding a return, you can contact us at info@greenscarspares.co.uk.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If an item is defective, damaged, or if you receive the wrong product, please contact us immediately so that we can review the issue and provide an appropriate solution.
Exceptions / Non-Returnable Items
Certain types of products may not be eligible for return, including:
- Perishable goods, such as food, flowers, or plants;
- Custom or personalised products, including special-order items;
- Personal care products;
- Hazardous materials;
- Flammable liquids; and
- Gases.
Please contact us if you have questions about whether a particular item is eligible for return.
Unfortunately, we cannot accept returns for sale items or gift cards.
Exchanges
The quickest way to receive a different item is to return the original product.
Once your return has been accepted, you can place a separate order for the replacement item you would like to purchase.
Refunds
Once we receive and inspect your returned item, we will notify you and confirm whether your refund has been approved.
If approved, the refund will automatically be issued to your original payment method.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
Contact Us
If you have any questions about returns, refunds, exchanges, or damaged items, please contact us:
Greens Car Spares
Address: 31 Main St, Swallownest, Sheffield S26 4TZ, UK
Telephone: +44 114 287 2757
Email: info@greenscarspares.co.uk