Shipping policy

Greens Car Spares (“we”, “us”, or “our”) is the operator of this Website. By placing an order through our Website, you agree to the terms and conditions set out below. These terms are designed to ensure that both Greens Car Spares and our customers understand the shipping, delivery, returns, and order fulfilment arrangements that apply to purchases made through our Website.

1. GENERAL

All orders are subject to stock availability.

We make every reasonable effort to maintain accurate stock information on our Website. However, stock discrepancies may occasionally occur, and we may be unable to fulfil all items in your order.

If this happens, we will dispatch any available products and contact you regarding the unavailable item. You may choose to wait for the item to be restocked or request a refund for the unavailable product.

2. SHIPPING COSTS

Shipping charges are calculated during checkout based on factors including the weight, dimensions, delivery method, and destination of your order.

Any applicable shipping charges will be displayed and collected at checkout. The amount shown at checkout will be the final shipping charge payable for your order.

3. RETURNS

3.1 Returns Due to Change of Mind

Greens Car Spares accepts returns due to a change of mind provided that the return request is made within 30 days of receiving the item.

Returned items must be:

In their original packaging;
Unused; and
In a resellable condition.

Customers are responsible for arranging and paying the cost of return shipping.

Once the returned goods have been received, inspected, and accepted, the refund will be issued as Greens Car Spares store credit for a future purchase. We will notify you by email once your return has been processed.

Greens Car Spares will refund the value of the accepted returned goods. Any original shipping charges paid are non-refundable.

3.2 Warranty Returns

Greens Car Spares will honour valid warranty claims submitted within 90 days of receiving the goods.

Customers will initially be responsible for paying the return shipping costs. Where a warranty claim is successfully approved, eligible return shipping costs will be reimbursed.

Once the returned item has been received, Greens Car Spares will aim to process the warranty claim within 7 days.

Following approval of the warranty claim, you may choose one of the following options:

(a) A refund to your original payment method;
(b) A refund as Greens Car Spares store credit; or
(c) A replacement item, subject to stock availability.

4. DELIVERY TERMS

4.1 Domestic Delivery Times

Our usual order handling time is approximately 1–3 business days.

Our estimated delivery options are:

Economy Delivery: 5–8 business days — Free

Standard Delivery: 3–4 business days — £15

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

4.2 International Delivery

We currently do not provide international shipping services.

4.3 Dispatch Time

Orders are normally dispatched within approximately 2 business days after payment has been received.

Our fulfilment operations normally run Monday to Friday during standard business hours, excluding national and bank holidays.

During holiday periods or exceptional circumstances, dispatch may take longer. We will take reasonable steps to minimise any delays.

4.4 Changes to Delivery Address

If you need to change your delivery address, please contact us as soon as possible.

We may be able to update the delivery address provided that the order has not yet been dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

4.5 P.O. Box Delivery

Where supported by the relevant postal service, Greens Car Spares may deliver to eligible P.O. Box addresses.

Courier delivery services may not be available for P.O. Box locations.

4.6 Military Addresses

Where supported by the relevant postal or delivery provider, we may be able to deliver to eligible military addresses.

Availability will depend on the shipping service being used.

4.7 Out-of-Stock Items

If part of your order is temporarily out of stock, we may dispatch the available items first and send the remaining products separately once they become available.

Where appropriate, we will contact you regarding the unavailable items and provide available options.

4.8 Delivery Time Exceeded

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can investigate the shipment with the relevant delivery provider.

5. TRACKING NOTIFICATIONS

Where tracking is available, customers will receive tracking information after their order has been dispatched.

The tracking link will allow you to follow the progress of your shipment based on the latest information provided by the relevant shipping carrier.

6. PARCELS DAMAGED IN TRANSIT

If your parcel appears to have been damaged during transit, please refuse delivery where reasonably possible and contact Greens Car Spares as soon as possible.

If the parcel was delivered while you were unavailable or the damage was discovered after delivery, please contact our customer service team for further assistance.

We may request photographs of the parcel, packaging, and affected products to assist with any courier investigation.

7. DUTIES & TAXES

7.1 Taxes

Any applicable taxes included in the price of the goods will be displayed on our Website or during checkout where required.

7.2 Import Duties & Taxes

Greens Car Spares currently does not offer international shipping.

If international delivery becomes available in the future, orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated, these charges would be the responsibility of the customer.

8. CANCELLATIONS

If you change your mind after placing an order, please contact us as soon as possible.

We can normally accept cancellation requests provided that the order has not yet been dispatched.

If the order has already been dispatched, please refer to the applicable returns and refund terms.

9. SHIPPING INSURANCE

Where applicable, parcels may be insured against loss or damage up to the amount covered by the relevant courier or shipping provider.

9.1 Parcels Damaged in Transit

If a parcel is damaged during transit, we may need to submit a claim to the relevant courier.

Where applicable, a refund or replacement will be arranged once the courier has completed its investigation and the claim has been confirmed.

9.2 Parcels Lost in Transit

If a parcel appears to have been lost during transit, we will ask the relevant courier to investigate.

Once the courier has completed its investigation and confirmed that the parcel has been lost, we will arrange an appropriate refund or replacement.

10. CUSTOMER SERVICE

For questions regarding your order, shipping, delivery, returns, cancellations, damaged parcels, or other customer service matters, please contact us using the details below.